What do you need help with?

Firstly, some commonly asked questions.

Pickup & delivery

For more information, please read our FAQ’s or Terms and conditions

Change your booking

Once you’ve reserved a car, you can still change or modify booking details (subject to availability and opening hours) free of charge until 48 hours before the start of the rental.

To change your booking details, please contact customer support

Of course, amendments are subject to availability.

Accepted licences

All of the drivers included in the rental agreement must present a valid European driving licence that is in date and which they have held for at least two year.

Accepted payment

We collect your credit card details when you make a reservation, but we don’t actually charge your card until you collect the car.

Please note: the renter’s drivers licence and credit card must be in the same name.

Accepted Payment

  • Visa
  • Mastercard

Roadside assistance

For more information, please read our FAQ’s or Terms and conditions

Opening hours

Special office hours COVID-19.

Monday – Saturday 9am  to 1pm


 

The office hours for different seasons are as follows:

Spring
Monday to Saturday from 9am to 1.30pm  |  5pm to 8pm

Summer
Monday to Saturday from 9am. to 1.30pm  |  5pm to 8pm

Sunday 9am to 1.30pm

Autumn
Monday to Saturday from 9am to 1.30pm  |  5pm to 8pm

Winter

Closed. Online reservations.

Customer Support

Our FAQ's are the quickest way to find an answer. But if you can't find what you're looking for, our customer service team are happy to assist.

Save the environment.
Reduces your carbon footprint.
Save your money.

Simple tips to be responsible with the environment on trips:
● Buy reusable water bottles. It will help the environment by avoiding the purchase of plastic water bottles. And you will save money!
● Visit local markets where you vacation and talk to local farmers about what is grown there. Choose to consume locally grown seasonal foods.
● Turn off lights and air conditioning when you leave your hotel room or holiday home.
● Recycle.
● Reuse towels.
● Take shorter showers.

Where's the bird? Here's the bird.

Share a pic of yourself posing with your Falcò rental car, tag it #thebirdtrip and you could win a discount.